frequently asked questions

1. when will my order be shipped?

most orders will ship within 2 business days. 

2. when will I receive my order?

all shipments from basic. are sent via usps 2-day with tracking. your order should arrive between 2-3 business days following shipment. 

3. how much does shipping cost?

everything shipped domestically within the united states is free-ninety-nine. international shipping costs may vary.

4. what do i do if there is something wrong with my order?

first of all, we apologize! we are only human, and sometimes we make mistakes. we'll fix it! simply contact us, and let us know what your problem is. a basic. representative will reach out to you shortly thereafter with a solution.

5. who made my clothes?

always individuals paid living wages in dignified working environments. read more here.

6. what is your return policy?

please refer to our returns page.

7. do you ship internationally?

basic. ships all over the world, but we do not offer free international shipping. overseas shipping options are available at checkout. customs fees may apply.


2214 2nd avenue north
birmingham, al 35203

tues + wed, 11am - 6pm
thurs + fri + sat, 11am - 8pm
sun + mon, closed