frequently asked questions

1. when will my order be shipped?

a. if you place your order before 4:00 PM CST, it will be shipped on the following day. if you place your order on the weekend, it will be shipped out on Monday.

2. when will I receive my order?

a. all shipments from basic. are sent via fedex ground. you should expect your order to arrive between 2-3 business days following shipment.

3. how much does shipping cost?

a. everything shipped from basic. is free-ninety-nine.

4. what do i do if there is something wrong with my order?

a. first of all, we apologize! we are only human, and sometimes we make mistakes. we'll fix it! simply contact us, and let us know what your problem is.  a basic. representative will reach out to you shortly thereafter with a solution.

5. did an underprivileged seven year old make my garments?

a. ABSOLUTELY NOT.  we feel passionately that the products we represent be sourced and manufactured ethically.  we want to feel good about the clothes we sell, and we want you to feel great about the clothes you wear.

6. what is your return policy?

a. regular priced items may be returned using the prepaid fedex return label provided within 5 days of receiving them.  returned items will only be accepted in new, unworn, unwashed condition with original tags still attached.  once we verify the condition of the returned goods, we will issue a full refund to your payment method.  as we are a small company, we have decided to limit the number of returns per customer to 12 return shipments per year.  check out our returns page if you have additional questions.

7. what do you do with my information?

a. honestly? nothing.  it stays securely in our site for YOUR future benefit.  we don't sell it, and we don't plan to.

8. do you ship internationally?

a. as of now, basic. ships only to the US of A.  however, if you are located internationally and are interested in purchasing from us, contact us, and we can work something out.