fig garden candle

returns:

while we do provide free shipping for orders $150+, as a small business operating ethically amid rising costs, we're now asking customers to cover the costs of their returns. thank you for continuing to support small business!

if you aren't completely satisfied with your purchase, please request a return via your customer account OR email gabby@abasicshop.com with your order number within 14 days of receipt.

we ask that items be returned in the same new condition that they were sent with original tags still attached and no signs of wear, wash, or use. once we receive the products and verify their condition, your refund will be credited to the payment method used to purchase.

we reserve the right to refuse a refund if the product shows signs of wear or has been altered from its original condition in any way. should this happen, you may choose to have the item(s) sent back to you at your own expense.

**items not eligible for return include gift cards, back2basic., vintage apparel, candles, hair accessories, jewelry, hosiery, and hats.

all sale items are final sale. all sale-on-sale discounts are also final sale.

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exchanges:

please email gabby@abasicshop.com with your order number to request an exchange, and we will follow-up with you promptly for details. please note that we do not check or answer email on sunday or monday, so all messages sent on those days will receive responses on tuesday.

once the item is received in-store for exchange, the new item will be sent out to you with updated tracking.